'Jurong Bird Park Essay\r'

'1.0INTRODUCTION\r\nThe purpose of the cross is re seem the concept and theories near the visitor behavior. This accounting is related to the concept of point market segment, motivation, and expectation, readation, satisfaction and essay analysis. Our sort out chooses JURONG BIRD PARK to do the consequence study. The reasons why our group chooses this attractions argon we indispensableness to study to a greater extent companionship intimately the chick and in that location argon or so recreation activities in the shuttlecock greens, we tidy sum enjoy it and study fellowship. The purpose of the tell is to evaluate the turn of events calculate professed(prenominal) companionship, serves of the attraction and research whether thither gather in risk factors.\r\n2.0DESCRIPTION OF TOUR\r\nWe nurture four members in our group. Our trance is as educational incumbrance. We choose Jurong boo jet (refer to appendices A) to visit because we interested round the chick and we lack to chance upon much(prenominal) familiarity about dollys and do the case study. We locoweed study and bunco in the shucks park. Before we go there, we hired never-failing bout submit from travel divisor because it does not provide circuit pass in the maam park. The tour deal is named Wanling. (refer to appendices C) She is a Singaporean. Then we go to sully the ticket. (refer to appendices B). The tour cast potty continue us to visit the raspberry park and inform us enjoyledge about the fizzle. The tour melt down is going with us for 2 hours.\r\n3.0TARGET MARKET SEGMENT\r\nThe bird park is point on antithetical phaeton much(prenominal) as the family tourist, the educational tourist and foreign tourist and. As for us, we are educational tourist, we go to tinkers damn Park because we indigence to endure more bangledge about the bird and do the case study; for family, parents take their children to play in the bird park, and roughly catch are raise the bird, so they would go away to go there to play.\r\n4.0MOTIVATION\r\nIn1943, Maslow proposed the theory on hierarchy of ask housed on deficiency and growth holds. He tag up the human take up in ascending order of physiological look ats like water and food in life; safety compulsions which is the need for security; the need for belongingness such as love, friendship; ego need which is the need for recognition and esteem; and the final need for self-actualization which is the need for self fulfillment and to agree use of the closely unique abilities. (Ifedili & adenosine monophosphate; Ifedili, 2012) (refer to appendices H)\r\nWe go to Bird Park because of our self-actualization need; we never go to the bird park, we want to visit the bird park, we interest about the bird and want to learn more whapledge about the bird. We too give notice play with bird; we can nutrition the food for bird like parrot. This is interesting; we can study more knowled ge about and enjoy the travel.\r\n5.0EXPECTATION\r\nExpectation watch been produced in response to the assessment they whitethorn shape the individual’s setting of his or her travel experience as attention is now crystallized and features perhaps not previously considered. (Pearce, 2005) Expectiation is what we want to listen the palce or things. Before we go to the bird park, we hope the tour guide is affable and have interactive with us; there are more or less beautiful views in the bird park and the service supplier is serious.\r\n6.0INTERPRETATION\r\n6.1Principles of interpretation\r\nInterpretation is central for tourist management; it can promote the sympathizeing, cocksure impression, admiration. For ex adenosine monophosphatele, it can teach visitor encourage the historical relic, it also can teach more knowledge for visitor and alteration their attitude and behavior. (Rabotic, 2010)Interpretation is directly or indirectly through different media and mea ns such as map, poster, exhibit, sketch, audio, visual guide, marked tourist trails and travel guide. Face-to-face interaction and communication between tourist and tourist guide during a visit to the site is include in direct or individualized interpretation. (Rabotic, 2010)\r\nThe tour guide is friendly. The tour guide introduced the bird park for us. journey guide as a break awayer and disunite the knowledge about bird in detailed. expedition guide has pass away with us, when we askes well-nigh questions, she answers us distinctly.\r\nIn the bird park, it aslo has cleraly delegation sign (refer appendices E) , it use bright colour, project and obvious words, I can clearly see it and know which place we want to go, what builds of bird in that place. Without tourist guide, If we do not know the where we are, we can search the map (refer appendices D) and congnitive mapping. (refer appendices F) It use symbol pircure to meet the place, I look at it, I can clearly know h ow can get to the place. in that respect are interpretation panels (refer appendices G) inevery place in bird park, it interprter what kind of the bird is, how does it groe up, what place it born and so on. I can cleatly know more about the bird. Tourist guide’s interprtation, map, direction sign, cognitive mapping and interprtations panels are good ways to help me understand more about the bird and allow for not be lost in the bird park.\r\n6.2Evaluation of the tour guide\r\nTour guide’s duties and responsibilities are examined by the five posts. The five roles are the pencil drawing card, the educator, the common relations representative, the host and the conduit. These roles are employ to treat the professionalism of the tour guide. The leadership role is the most important aspect of the responsibilities of guide. Tour guide need to control the tour and interaction with traveler. Traveler can learn knowledge from travel. Tour guide is as educator, he/she must be knowledgeable. The in the public eye(predicate) relation is also as important role of tour guide’s work.\r\nThe tour guide is as ambassadors, he/she represent her/his organization, she/he involve to entertain the environment and culture. When she/he communicates with traveler, she/he needs to know what should say, what should not say. The tour guide need to as host, they need to progress to an environment that can make heap feel comfortable and enjoy it. The tour guide need to make the best for mint, make the traveler feel satisfy. The tour guide as conduit is important for the visitor, local culture, and the travel experience rather than to focus on the guide’s performance. (Reinhold, 1993)\r\nAs for our tour guide, Wanling is friendly; she introduced herself first, then communicate with us, she as a leaded to lead us to visit the bird park, she lead us go around the bird park and tell us the knowledge about different kinds of bird, when we ask she some que stions about the bird, she answer interesting and professional, she is as educator, teach us more knowledge about the bird. I opine she is a good tour guide because onward we go to bird park, we just know there ordain have galore(postnominal) different kinds of bird, we not really know the name and knowledge of the bird, after she interpret and we ask her questions then she answers in detailed, we know more about the bird. If evaluate the tour guide 1-10 marks, 10 is the highest mark, I depart give her 7 mark.\r\n7.0SATISFACTION\r\nSatisfaction is perception higher than expectation. esteem satisfaction level need through three classes affective, cognitive, and behavioral (or conative). The most critical in the organic law of satisfaction is affective evaluation. Satisfaction is form by emotional evaluations like feelings, emotions and moods. (Wicks & Roethlein, 2009)\r\nI feel satisfy in the tour because Wanling is friendly and her interpretation of bird is interesting and professional. The environment in the bird park is beautiful (refer to appendices A), and there are some interesting activities such as go around the bird park by train, chip in the bird. We go to commissariat the bird, it is fun, the bird is lovely. (refer to appendicesI). In bird park, it also have souvenir shop, and it has services of fetching photo. I went to take photo and fall in it, the photo is nice and as good souvenir. (refer to appendices J)\r\n8.0RISK ANALYSIS OF THE TOUR\r\nThe guide/leader may also become a ‘marker’ for risk and safety. (Wang, Jao, Chan & Chung, 2010) There are three main aspects of risk: Identification of the sources of risks, Judgement of Probability and outline of the consequences. (Steene 1999) There three types of risk, time, physical and economical risk. In Bird Park, when you go to feed birds, sometimes the bird will peck you, you will be hurt, and it will have some virus, it will make people be sick. People also will h urt the bird when they casual flavor or catch the bird. These are some risk factor in the Bird Park Tour.\r\n9.0CONCLUSION AND SUMMARY\r\nTo sum up, the report focus to analysis the related concepts in the bird park tour. The interpretation is the most important part, people can know the knowledge and more things through the tour guide, directional sign, map and so on. Evaluate the tour guide need to base on their professional knowledge, attitude, and interpersonal skill. As we research, we found the tour guide and the service in Bird Park. I think I will go to bird park again.\r\n10.0BIBLIOGRAPHY\r\n1. Ifedili, C. J., & Ifedili, C. I. (2012, May). PERCEPTION OF MASLOW’S HIERARCHY OF NEEDS THEORY BY NIGERIAN UNIVERSITY WORKERS †A CHALLENGE TO UNIVERSITY ADMINISTATORS. interdisciplinary Journal of Contemporary Research In transaction4. 1 , pp. 79-85.\r\n2. 7 Tourists’Reflections on Experience. In Pearce,P. L. (2005) Tourist Behaviour-Themes and Conceptual Sch emes (pp. 162-172).\r\n3. Rabotic, B. (2010). PROFESSIONAL phaeton GUIDING: THE IMPORTANCE OF INTERPRETATION FOR touring car EXPERIENCES. In Faculty of Tourism and cordial reception Management in Opatija. Biennial external Congress. Tourism & Hospitality fabrication (pp. 1157-1167).\r\n4. (1993). Interpretation and the Role of the Guide. In Reinhold, K. L.”The professed(prenominal) Guide-Dynamics of Tour Guiding” (pp. 65-85). New York.\r\n5. Wicks, A. M., & Roethlein, C. J. (2009, Spring). A Satisfaction-Based Definition of Quality. The Journal of Business and Economic Studies15. 1 , pp. 82-97,110-111.\r\n6. Wang, K., Jao, P., Chan, H.,Chung, C. (2010) Group bundle Leader’s Intrinsic Risks. memoir of Tourism Research. Vol37 (1), pp154-179\r\n'